EXAMPLES
OF 'STARS' WHO MAKE A DIFFERENCE
Dr
David Freemantle comes across many 'star performers' on
his travels - people who are exceptionally motivated to make a difference. On this page are just a
few examples of these stars. These are the type of people he features
in his key-note talks and seminars.
One of the top 'Station Managers' in the UK. IAN FALETTO (left) has won award after award for his superb customer service. After successful stints at other stations he is now Station Manager at Lymington in the New Forest (UK). His has undertaken many creative initiatives (for example giving candies to customers when they buy tickets - see photo). He also has an excellent way of dealing with the many types of railway passengers who pass through his station. He is 10/10 when it comes to customer service and regularly features as a 'case study of world-class excellence' on David Freemantle's seminars.
During his recent tour of the Philippines, Singapore and Indonesia the best service David experienced was provided by employees of a chain of 200 Filipino hairdressing salons (David's Salons) run by an Englishman, DAVID CHARLTON (right). He is seen here in the photos with some of his trainees at the company training center at Makati, MetroManila
AMISH(left) and
MARIE (right) with their boss Jim Dean, Head of Customer Service at SAXON WEALD HOUSING ASSOCIATION (based in Horsham UK). Jim has initiated a MAD Award Scheme for employees who "Make A Difference" in providing exceptional service to customers. Amish frequently receives complimentary letters for his approach. Marie went to exceptional efforts to help a tenant with disabilities move house
 
HADIJA
and CAROLYN (right) Stanley Hotel, Nairobi, Kenya
This
is a hotel that really buzzes with very friendly staff. The hotel
manager MR KENNEDY AYOTI (left) has a really passion for customer
service and this is reflected in every encounter between guests
and hotel staff.
AMINATH
NAJIYYA, MALDIVES
Dhiraagu Telecommunications, Male Maldives
The
customer service team in Dhiraagu is really BUZZING, One of the
many ideas they came up with is to have a SHOE displayed on the
desk of people to remind them of the importance of putting themselves
in the customers' shoes.
SURPRISE, Restaurant Manager, Holiday Inn Crowne Plaza, Sandton, Johannesburg,
South Africa Surprise has a simple philosophy of life and of work. "My
overall purpose is to make people happy. When my customers
are happy I am happy." He is always seeking ways of pleasing
his customer, frequently taking initiatives. He is one of
the most positive people David Freemantle has ever come across.
  SYED
NAZMOON, MAURITIUS
Syed
Nazmoon has been working as a housekeeper at the Veranda Hotel,
Grand Baie, Mauritius for twenty years and does a great job. She
takes pure delight in decorating guests' rooms with flowers to ensure
a wonderful experience.
WINNIE
PANG, SINGAPORE
Winnie
Pang works in Customer Relations at Singapore's Changi Airport.
To quote Winnie: "I aim to make a difference for customers.
I am self-motivated and I love solving customers' problems.
DEBBIE
MANGOLD, SOUTH AFRICA
Debbie Mangold is manager of a gift shop in Hout Bay near
Cape Town, South Africa.
To
quote Debbie: "Every time a customer comes into the shop
I feel positive and send out positive signals"
HENRY
STEWART, HAPPY COMPUTERS, UK
Henry's
company HAPPY COMPUTERS has just won a CUSTOMER SERVICE EXCELLENCE
in the UK.
Find
out why when you hear Dr David Freemantle speak. (There is
a clue in the photo!)
MARY
GODFREY
This
is Mary Godfrey and she is a Director of a company that really BUZZES
- so much that it has its own BUZZ scheme (see notice board) for
'brainwaves'. To find out more please e-mail Dr David Freemantle
at team@superboss.co.uk
TED
MEREDITH
R.A.Meredith
is one of the most successful horticultural companies in the world.
The secrets of the company's success lie behind the BUZZING approach
of the Chairman Ted Meredith and the energy he and is whole team
inject into the company. This is yet another case study that Dr
David Freemantle uses from time to time in his BUZZ seminars
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