100 days in the life of a Superboss

"Stimulating people to achieve phenomenal results"

Departing from the style of the traditional management book David has used a unique diary format to reveal what a superb manager of people actually does on a minute-by-minute basis to motivate people to achieve phenomenal results.

Subjects covered include:

1. What are the typical goals a Superboss should set for himself or herself?
2. What initiatives would you expect a Superboss to take to improve communications?
3. What does keeping an 'open door' actually mean in practice?
4. How does a Superboss go about reviewing his or her team's performance?
5. How does a Superboss approach the fundamental issue of pay?
6. How does a Superboss review his own performance?
7. What is the Superboss's approach to recruitment?
8. How does a Superboss consult his or her customers?
9. Should a Superboss allow the team to define his or her role as a boss?
10. What does the Superboss do when a member of the team faces a severe personal problem?
11. How does a Superboss go about eliminating imperfections?
12. How does a Superboss handle customer complaints?
13. Does a Superboss have to make sacrifices to be successful?
14. Should the Superboss's team have a code of conduct?
15. How important is the local community to a Superboss?
16. How does a Superboss handle mistakes?
17. How does a Superboss recover from setbacks?
18. How does a Superboss deal with bureaucracy?
19. What sort of training activities does a Superboss become involved with?
20. Should a Superboss have any rules on travel?
21. How far should a Superboss devolve decision-making?
22. How does a Superboss handle bad behaviour by a member of his or her team?
23. How does a Superboss take criticism from others?
24. How does a Superboss go about firing poor performers?
25. What does a Superboss do in a crisis?
26. How does a Superboss motivate himself or herself?
27. How does a Superboss handle an appeal against dismissal?
28. Does a Superboss involve people in selecting their own boss?
29. How does a Superboss deal with people he or she doesn't like?